Effective Date:

Welcome to Medline Biochemistry & Endocrinology Laboratory. By using our laboratory services, website, online reports, or patient portal, you agree to the following Terms & Conditions.

1. Our Services

We provide diagnostic laboratory testing, sample collection, reporting, and related healthcare support services in accordance with applicable quality standards and regulations.

2. Patient Responsibilities

Patients must:

• Provide accurate personal and medical information.
• Follow sample collection instructions.
• Provide valid contact details.
• Present identification when required.

Incorrect or incomplete information may affect test accuracy.

3. Sample Collection

The laboratory may reject samples that are:

• Improperly labeled
• Insufficient in quantity
• Improperly collected
• Damaged or contaminated
• Received after acceptable storage limits

A repeat sample may be required.

4. Test Results

All tests are performed using validated procedures and quality-controlled systems.

Estimated reporting times may vary due to:

• Quality checks
• Repeat testing
• Equipment maintenance
• Referral testing

5. Medical Use of Reports

Laboratory reports are intended to assist healthcare professionals and should not be considered a standalone medical diagnosis.

Patients should consult their treating physician for interpretation and treatment decisions

6. Critical Results

For patient safety, critical or life-threatening results may be communicated directly to the referring doctor, hospital, or authorized healthcare provider.

7. Online Reports

Patients are responsible for keeping report access credentials confidential.

The laboratory is not responsible for unauthorized access caused by sharing passwords or login details.

8. Payments

All charges must be paid as per the laboratory's current fee schedule.

We reserve the right to:

• Update pricing
• Request advance payment
• Refuse or suspend services for unpaid dues

9. Intellectual Property

laboratory logos, reports, website content, designs, and educational materials remain the property of Medline Biochemistry & Endocrinology Laboratory and may not be copied or reproduced without written permission.

10. Limitation of Liability

While every effort is made to ensure accuracy, the laboratory shall not be liable for:

• Delays beyond our control
• Incorrect information provided by patients
• Sample issues before laboratory receipt
• Medical decisions made without professional consultation

Any liability shall be limited to the amount paid for the service concerned.

11. Force Majeure

We shall not be responsible for service interruptions caused by events beyond our reasonable control, including natural disasters, power failures, internet outages, pandemics, government actions, or other emergencies.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts where the laboratory is registered.

Contact Us

Medline Biochemistry & Endocrinology Laboratory

+91 70253 21006

www.medlineneethilab.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.