Medline Biochemistry & Endocrinology Laboratory

At Medline Biochemistry & Endocrinology Laboratory, protecting your personal and health information is one of our highest priorities. We are committed to maintaining the confidentiality, integrity, and security of all patient information entrusted to us.

By using our laboratory services, website, patient portal, or communication channels, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect:

Personal Information

• Name
• Age and Date of Birth
• Gender
• Address
• Email Address
• Mobile Number
• Government-issued ID (where required)

Medical Information

• Test requests and prescriptions
• Clinical information relevant to testing
• Laboratory results and reports
• Physician referrals

Billing Information

• Payment records
• Insurance details (if applicable)

Website Information

• IP address
• Browser and device information
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

Your information is used to:

• Register and identify patients
• Perform laboratory testing
• Generate and deliver reports
• Communicate test-related information
• Improve service quality and patient care
• Meet legal, regulatory, NABL, ISO, and accreditation requirements
• Protect against fraud and unauthorized access

3. Confidentiality & Data Protection

We maintain strict safeguards to protect patient information, including:

• Secure Laboratory Information Systems (LIS)
• Password-protected databases
• Restricted access controls
• Data security monitoringData security monitoring
• Staff confidentiality obligations
• Secure storage and handling of records

Access to patient information is limited to authorized personnel only.

4. Sharing of Information

Patient information may be shared only when necessary with:

• Referring doctors and healthcare providers
• Regulatory or legal authorities
• Accreditation and quality auditors
• Insurance providers (where applicable)
• Individuals authorized by the patient

We never sell, rent, or trade patient information.

5. Data Retention

Laboratory records and reports are retained according to applicable laws, NABL requirements, ISO standards, and laboratory quality management policies.

6. Patient Rights

Patients may request to:

• Access their available records
• Correct inaccurate information
• Seek clarification regarding data use
• Withdraw consent where permitted by law

Identity verification may be required before processing requests.

7. Website Cookies

Our website may use cookies and analytics tools to improve functionality, security, and user experience. Users may disable cookies through browser settings.

8. Data Security Incidents

In the unlikely event of a security incident, appropriate corrective actions and notifications will be undertaken in accordance with applicable regulations and laboratory policies.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be published on this page with a revised effective date.

Contact Us

Your privacy, confidentiality, and trust remain at the core of everything we do.

Medline Biochemistry & Endocrinology Laboratory

+91 70253 21006

www.medlineneethilab.com